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What to Expect From an Online Travel Agency

admin — Sun, 25 Jul 2010 10:01:58 +0000

If you’re ready to finally take your dream vacation, or if you’re just travelling for work, there are a number of things you can reasonably expect from any reputable online travel agency. Obviously, you don’t just want bare bones service. If at all possible, it’d be nice to have someone you can talk to, a wide range of options, and so on. A quick checklist might read something like this…

Good Customer Service

If you have any questions, you’re going to want them answered, right? An online travel agency should provide some degree of direct, one on one customer service, via email or telephone. Even if you’re just going through a simple, bargain-ticket site, you really should look for a site with a live helpline.

A Wide Range of Options on Flights

A low price is great, but you should also be looking for options. You might not want to fly economy class every time. If you’re planning a dream vacation (or if it’s business travel and you can talk your employer into footing the bill…), you might want to give business or even first class a try. Ideally, an online travel agency should be providing you with a seat on any section of the plane.

Great Deals

This one is kind of obvious. A travel agent’s job, after all, is to find you a great deal. If you want to find the best online travel agency around, you might want to shop around for quotes or customer reviews. ). Some sites let you set up and compare foreign currency calculators for multiple destinations of your choice so you can get a better picture of the total costs of your travel beyond the base package price.

Plenty of Hotels to Choose From

If you’re not going to be spending a lot of time in your hotel room, you don’t really need much but a bed and a television set. On the other hand, if you’re going to be stuck in your room for hours on end, you might want something a little classier. Basically, you want to work with a travel agency who gets you great deals without sacrificing a wide variety of choices. Another benefit to shopping for a hotel online: virtual tours.

Impartiality

A real travel agent is just going to try to find you the very best deals available. They’re not going to try to lean all of their customers towards one airline or another. There are a few so-called “travel agents” out there who are secretly receiving bonuses from certain airlines, but this isn’t a common practice, nor is it encouraged within the travel agency industry. These people represent the exact opposite of what travel agents stand for and should not be associated with the countless honest travel agencies out there.

Quick Flights

Anyone can find you a great deal if they’re willing to book you on a flight with a half a dozen twelve-hour layovers. If you like hanging out in airports, this might not actually bother you, but let’s be honest, most people hate hanging out in airports for hours on end. Ideally, you should be able to get a good price on a flight without a lot of layovers.

Convenient Online Profile

Most online travel agents will maintain a customer profile that allow you to customize your options, track expenses and save preferences in order to streamline future trip planning (for example, you prefer the aisle seat). You can benefit by storing any corporate or membership discount numbers, frequent flyer numbers and other pertinent information to assist with faster and cheaper reservations.

User Generated Experience

An extension of just saving your past purchase data and current itineraries is forward-looking user generated content. There are two types of user generated content: reviews and information posted by other registered travelers, which can be a lot more helpful than the standard marketing-speak; and real-time content requested by the subscriber such as weather forecasts, customized news feeds based on interest keywords, and fare alert services based on the user’s parameters, including a general timeframe (so you can see which travel days cost more or less) and region (e.g., Baltimore to Europe or Denver to the South Pacific).

So Basically…

What you want, really, is a wide variety of options at a good price. It’s not always easy to get the perfect balance. You might have to pay a little extra if you want to avoid a lot of layovers, and you might have to sacrifice business class flying if you want a low, low price. A travel agent’s job is to find a nice compromise between these two goals.

Again, you’re not always going to find the perfect balance. Luxury doesn’t come for free, and a lower price usually comes at the cost of some minor sacrifice. But, if you find a great online travel agent, you might get a better deal than you would expect.

What a Travel Agency Provides for the Vacationer

admin — Sun, 18 Apr 2010 08:57:39 +0000

Just as you have many different options when selecting where to travel and what to do when you get there, you also have a variety of choices when selecting the travel agency that will help you to design your perfect vacation. When you are looking for the perfect travel agency to help you with all of your travel needs, it is first important that you understand the basic types of travel agencies from which to choose and significant differences in terms of the services they provide to a vacationer.

Before looking at different niches of travel agencies, one large distinction exists. Do you want to work with an online-based travel agency, or a locally-based travel agency? Depending on how either type of travel agency is run, you can have a vastly different experience. With an online-based travel agency, you can often receive service 24/7 and book your travel at any time that is most convenient to you. You will be able to retrieve information from many online-based travel agencies “on demand,” or exactly when you request it.

With a locally-based travel agency, you can often form relationships with particular travel agents who will also be your main point of contact for any future travel that you plan. In addition, the agents in your locally-based agency will be able to maintain information specific to your desires to help them to provide suggestions for future vacations. These are only a few of the distinctions between online and local travel agencies.

One recent innovation great for the customer is the emergence of travel agencies who provide both of the above – the personal service of a local, walk-in office with the 24/7 and technological convenience of online access to all your itineraries, account information and options for self-service booking when you want it. Look for a national brand with a history of providing reliable service and customer satisfaction; these companies are most likely to provide you with the best of both worlds in travel agency services.

Once you have determined whether you will use an online or a local travel agency, there are additional options from which to choose. The first option to consider is the level of service an agency will provide. Travel agencies can run the gamut from full service to self service. Especially with online travel agencies, information may simply be provided to aid in your travel decisions while leaving much of the leg work to you. If you prefer a travel planning experience that allows you to seek out all of your own information and make all of your decisions and reservations independently, a self service travel agency will be your best bet.

Full service travel agencies, whether online-based or locally-based, offer the exact opposite scenario. They pair an agent with you to provide all of the information you need, when you need it, and to be on hand to help you with all of the travel decisions that you make. In addition, they will handle all of your bookings and payments and logistics, sparing you the need to do so on your own. In between self service and full service agencies are other options that offer a combination of do-it-yourself plans and planning that involves the step-by-step guidance of a travel professional.

The second option is the type of travel an agency may designate as their specialty. Some travel agencies work only with domestic travel planning. They can assist you with any need you may have related to travel within the United States and its possessions. Other travel agencies work specifically to aid travelers in planning overseas travel. A further narrowing of this niche can occur when a travel agency focuses only on one particular area of the world for the travel services they provide, such as Europe or the Caribbean. You can also choose travel agencies that focus only on one particular type of travel, such as cruises or multi-segmented trips. It can be very important for you to decide whether you would like to partner with a niche travel agency, or a travel agency that is more broad-based.

The third option is the type of traveler an agency may specialize in assisting. Some travel agencies only work with a specific demographic of travel. For instance, you may choose a travel agency that caters to single travelers. This type of agency may work to put together travel packages and tours specifically geared towards singles instead of couples or families. Other travel agencies may work with just that – couples or families. Whether they focus on providing romantic destination options for two, or kid-friendly destinations for the whole family, this can be a popular niche for travel agencies. Finally, a travel agency may choose to focus exclusively on business travelers instead of leisure travelers. They may have options available to offer that are particularly suited to travelers who need different amenities and more flexibility in scheduling.

In conclusion there are many services a travel agency provides to make your life easier when planning a vacation or business travel. Most importantly, the agent offers years of expertise and knowledge of other travelers’ experiences from which you can benefit.

Examples of Vacation Deals Only Available Through a Travel Agency

admin — Sat, 20 Feb 2010 22:11:45 +0000

Let’s say you have all the time in the world, you don’t mind a couple headaches, and you want to plan a full vacation yourself without any help from a travel agent. Sometimes, you actually don’t need a travel agent. If you need a ticket on short notice, if you’re making a very short trip and you don’t really need to make a big production out of it, etc…

However, there are a number of things that a travel agency can offer you that you won’t be able to get anywhere else. The reason for this is simple: travel agencies are offered a lot of great deals.

The reason for travel providers to offer great deals through travel agents is that it is simply in their best interests to keep these agencies in business. When the travel agencies are offering great deals, they stay in business, when the travel agencies stay in business, the travel companies’ stay in business. It’s really as simple as that.

A travel agency collects commission out of the actual cost of the tickets and reservations and so on, and does not charge an additional fee for their services. And so, you can expect a fair deal with nothing tacked on.

What you will find almost exclusively through travel agencies would be…

Customized Vacation Packages

This is the main draw, to be honest. A good travel agency will provide you with hotel, dinner reservations, a rental car and even some live entertainment in an all-inclusive package. And of course, this is all offered at a hefty discount (again, it’s the discounts that keep travellers coming back to their favorite travel agencies).

Even if you’re only saving, say, five percent here, ten percent there, twenty percent in the other place… it adds up. Say a general package would normally have you paying two hundred for a hotel, five hundred for airfare, and three hundred for a rental car. Well, twenty or so percent off of a thousand dollars is a couple hundred bucks, and that’s something of a conservative estimate. By knowing when to book and how to get great discounts, you might be surprised just how much you can save by booking a full package with a travel agency.

For corporate accounts, many travel agents will maintain a customer profile for individual travelers that are customized to the company’s travel policy to manage compliance with the corporate rules and to streamline expense reporting. The individual also benefits because they can save to their profile a preference for seats, hotel and car rental, corporate discount numbers, airline frequent flyer numbers and other pertinent information to assist with the booking process.

A Well Advised, Well Planned Trip

A good travel doesn’t just hold your tickets til you need them. A good travel agent will recommend a number of vacation options to you advising you on which hotels come recommended, places to avoid (because of crowding or crime, etc.), and even, on certain occasions local customs. The best travel agents aren’t just travel agents, they’re also travel experts, and can help you get the best trip, and get the most out of that trip.

Many traditional bricks-and-mortar travel agencies now have full-service web sites so that you can get the best of both worlds: convenience of self-serve online booking with the benefit of walking into the office or talking to a real person on the phone when you need it. Each trip is unique and there are times when you may want to sit face to face with a knowledgeable travel consultant (like when you are planning you’re once-in-a-lifetime dream vacation). For the standard weekend or business overnight, you may want the ease of online ordering.

Exclusive Reservations

Not always, but sometimes, a travel agent can actually score you discount tickets for sold out live shows, famous restaurants, and exclusive resorts, which may have been all but impenetrable were you to just show up with a suit and tie and ask to be let in. It sounds snooty, but some resorts don’t even accept unsolicited telephone calls. A travel agent may serve as your foot in the door for the most exclusive of exclusive destinations. Plus, getting tickets or reservations at an exclusive spot at a discounted price; that’s nothing to complain about, either.

The main thing about going through a travel agency is that they make everything a lot easier, and sometimes, they make things that seemed impossible into something that becomes completely accessible and well within your means. The very best travel agencies should dazzle you with their near magical ability to produce great deals seemingly from thin air. Of course, more realistically, you can expect them to save you a lot of money and get you where you want to go!